FAQs | Roshan Emam D.D.S Palo Alto, CA

Q: I’m scared of going to the dentist. Will it be painful?

Dr. Emam is a gentle and caring dentist. She has over 20 years of experience working with all kinds of patients, including many who fear to go to the dentist. We go above and beyond for all of our patients and work hard to ensure that your dental experiences with us are comfortable and pain-free.

Q: Do you take my dental insurance? What if I don’t have a dental insurance?

We accept all insurance plans! PPO plans allow patients to select their own doctors and then reimburse submitted claims according to a set schedule of benefits. We may be “out of network” for your dental insurance, which means your out of pocket expenses may be slightly higher than if you use a dentist within your plan’s network. You should verify your insurance information prior to picking a dentist to ensure there won’t be any unpleasant surprises later!
You can call our office at (650) 321-0340 and we will be happy to talk through any insurance questions you have. We are always your advocate in the insurance process!
We also offer financing through CareCredit.

Q: How much does everything cost?

You’re out of pocket costs will vary depending on if you have dental insurance and what that insurance covers. We never move forward with any treatment unless you understand all of the costs involved. You will know exactly what to expect and there will not be any surprises. We know that the cost of health and dental care can be steep, but remember: good health is priceless!

Q: What is your cancellation policy?

We require 48-hour notice for any cancellations. We reserve the right to assess a cancellation fee if you cancel less than 48 hours before your appointment. To cancel or change an appointment, please call us at (650) 321-0340 or email us.
We see one patient at a time and reserve that time specifically for each patient, so you get Dr. Emam’s undivided attention. We understand that emergencies happen and that sometimes you need to change or cancel your appointment. If you give us 48 hours notice, we can offer your appointment time to another patient. Thank you for honoring our cancellation policy!

Q: How long will the appointment be?

The answer to this question depends on what we will do during your visit. Feel free to call our office for an estimate of how long your visit should take. If you are a new patient and want more information about our new patient exam, please visit our Information for New Patients page.

Q: Who do I contact in case of emergency?

If you are having a medical emergency, please seek care immediately at your local Urgent Care Center or a hospital. If it is after hours and you have a dental emergency, please call our office at (650) 321-0340 and listen to the message for emergency contact instructions.